SHIPPING & LOCAL DELIVERY
- We ship Monday through Friday with the exception of recognized postal holidays.
- Your order will be shipped on your requested ship date as chosen at check-out.
- If no ship date is chosen at check-out, your shipment will go out on the next available ship date.
- We recommend you choose a ship date that allows your package a few day's leeways to arrive at your location to avoid disappointment.
- Shipping travel time usually takes 1 to 5 business days depending on delivery location. Currently, all carriers are running with delays, we suggest shipping earlier rather than later.
- An exact delivery date can never be guaranteed.
- While we do everything we can to assure your order arrives in a timely manner, once your order is given to the designated carrier, routing, travel time and scheduled delivery are out of our control, we cannot guarantee or be held responsible for shipments arriving later than expected.
- Delivery dates may be impacted by extreme weather conditions, holidays, and other unforeseen circumstances. In an effort to ensure your order arrives in a timely manner, we reserve the right to substitute an item of equal or greater value if necessary. We will attempt to make you aware of this situation should it occur.
- Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling.
- Local Delivery can be arranged. The fee for Hand-delivery is determined based on the exact location. Please contact our Brownie Concierge for details.
